Behavioral Interviewing – Getting to Know the Real Person Behind the Application

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Have you, or your hiring managers, ever interviewed a person who was really impressive but the person who actually showed up on the payroll was a big disappointment? Is your organization experiencing employee turnover that is too high? Are bad hiring decisions costing your organization too much money and hurting its performance?

If yes, you are not alone. Typically, employers and managers are quite good at assessing if a prospective employee has the right skills. More often, however, they have a very difficult time determining what behaviors create success – or failure. As a result, the hiring managers usually make decisions based on a gut-feeling, experience, or simply end up cloning themselves. Consequently, many bad hiring decisions are made.

The cost of the bad hiring decisions is significant. Employee turnover, poor performance, and employee conflicts are expensive problems that many managers and companies struggle with. Bad hiring decisions can be a very frustrating issue because not only does it cost a lot of money, but it also can be a source of constant headaches for the management. What can you do to reduce these problems? What can you do to elevate your organization’s performance and save it money?

Presenters

Markku Kauppinen
President
Extended DISC North America, Inc.

Markku Kauppinen is the founder and President of Extended DISC North America, Inc. His focus and passion are to help executives to make better decisions about their employees, teams and organization. Markku’s specialty is to help executives to accomplish this by providing them with specific information to understand the causes of the problems and to make business decisions with confidence.

Markku’s background and education are in corporate finance where he became accustomed to making sound financial decisions based on accurate information. He quickly identified that there was a very limited amount of information available when decisions were made about the most valuable asset, organization’s employees. In addition, the limited information that was available was not clear, concise or user-friendly. As a result, poor decisions with significant financial consequences were made frequently. It was clear that intuition and experience alone were never consistently enough.

In 1997, Extended DISC North America, Inc. introduced a revolutionary type of information to help executives to better lead their organizations. Since then, Markku has become recognized as the foremost authority in helping executives in the US, Canada, Europe, Asia and Latin America to solve complex employee, team and organizational issues.

Markku was born in Helsinki, Finland and emigrated to the U.S. in 1984. He has a Bachelor’s degree in Management and Marketing and a MBA in Finance.

Bill Byham
CEO
Development Dimensions International Inc.

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