Problem Employees: Strategies for Coaching, Disciplining, and Turning Them Around
|
Too many managers and supervisors practice avoidance with poor-performing or disruptive employees. When this happens, problems fester and organizations pay a huge price in terms of low morale, inconsistent performance and inferior customer service. Ultimately, the bottom line takes a hit.
Smart managers don’t let it happen. When they have a problem employee, they’re always thinking, “I have only two options: Today, I’m either going to develop this person, or fire him.”
In other words, they act!
|
Learning Objectives:
- Become acutely aware of the reasons no serious manager or supervisor can show tolerance for problem employees.
- Acquire new tools to help them address problem employees quickly, appropriately and effectively.
Click Here to Order
|
Topics Include:
- The two types of poor performance a manager must be able to distinguish.
- The worst thing a manager can do in response to a non-performing employee.
- How to get to the root of the problem rather than focusing on just “symptoms”.
- Key factors to help tailor a manager’s approach – not all situations should be handled the same way.
- A communication skill no manager can do without when discussing problems.
- How to know when enough is enough and the employee should be let go.
|
Presented by:
Amy Henderson
CEO
Henderson Training, Inc.
Amy Henderson is CEO of Henderson Training, Inc., in Santa Clarita, CA. Since 1991 she has logged in thousands of classroom hours training employees and managers nationwide in a wide variety of industries including banking, insurance, construction, hospitality, retail, high tech and the military.
Click Here to Order
*CDRom + Transcript (PDF) + Audio CD: $319.00
*CDRom Only: $217.00
*Audio CD Only: $199.00
*Written Transcript Only : $198.00
Questions About this AudioConference CD? Call 1-800-431-7571
|
